• Senator Delores G. Kelley

Senior Call Check

Updated: Apr 13, 2020

Maryland is the first state in the country to start a free, opt-in, telephonic service to check on Maryland’s older residents, all across the state.

HOW DOES IT WORK? Every day a telephone call will be placed to a participant at a regularly scheduled time. These calls will take place between 8 a.m. and 4 p.m. as close as possible to the one-hour time block pre-selected by the participant. If the participant does not answer their first call, they will be tried two more times. If those calls go unanswered, additional calls will be made to notify an alternative person who is selected by the participant during program enrollment. This could be an adult child, a neighbor, or another loved one. The alternate will then be encouraged to check on the older adult program participant. The failure of the participant and alternate to answer may result in a Welfare Check by local law enforcement.  ***ATTENTION IN RESPONSE TO THE COVID-19 PANDEMIC*** We recommend all seniors use the program as a resource during the COVID-19 global pandemic. Senior Call Check phone lines are open M-F 8 am-5 pm and Saturday 9 am-3 pm. During these hours, seniors can call toll-free 1-866-50-CHECK (1-866-502-0560) and register.   • The verification and enrollment process can be completed within 24 hours Monday – Saturday. • We will provide messages and updates regarding the COVID-19 outbreak. • Finally, regarding our emergency preparedness for handling possible disruption from COVID-19, we can provide you information at this time of need. WHO CAN PARTICIPATE? Any Maryland resident who is 65 years of age or older who has a landline phone or cell phone (TTY is available). The participant and alternates should not have automated call blocking technology (or they should disable that phone feature for this program). WHO IS AN ALTERNATE? An alternate is a person you have selected to be called in the Senior Call Check program in the event you do not answer your automated call after 3 attempts. This person must be a reliable emergency contact, such as an adult child, responsible neighbor, or close relative. It is helpful to discuss the program with your alternate and explain their responsibility in being a support for you in the event you need help and do not pickup your daily call. If you do not have an alternate or they don't pickup, that's okay too. The program will notify your local non-emergency service after multiple attempts to reach you and your alternate. HOW TO APPLY? Two options available to apply: 1. Click here to REGISTER NOW. OR 2. Call toll-free (866)-502-0560 and ask to have a hard copy application mailed to your home. WHEN DO CALLS BEGIN? Daily calls will not begin until the applicant/participant receives a call to verify all of their information. Verification will include a successful test automated call to both the participant and alternate where applicable. After all, information is validated, a Welcome Packet will be mailed to your home address. The welcome letter will include your start date.

Delores Kelley

Chair, Senate Finance Committee

Senator, District 10, Baltimore County

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Authority: Citizens for Delores Kelley; Russell V. Kelley, Treasurer
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